Privacy Policy for Modern Connected Homes
Effective Date: September 02, 2025
At Modern Connected Homes ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our home automation products, services, mobile applications, or visit our website (modernconnected.com). By using our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address provided during account creation, purchases, or customer support interactions.
- Account Information: Username, password, and other credentials used to access our services.
- Payment Information: Credit card details or other payment information processed through secure third-party payment processors.
b. Device and Usage Information
- Device Data: Information about your home automation devices, such as device IDs, IP addresses, firmware versions, and configuration settings.
- Usage Data: Information about how you interact with our products, services, or apps, including settings adjustments, automation schedules, and device performance metrics.
- Location Data: Approximate location based on IP address or precise location (if enabled) to provide features like geofencing or location-based automations. You may opt out of precise location tracking in your device settings.
c. Automatically Collected Information
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website usage, and deliver personalized content. You can manage cookie preferences through your browser settings.
- Analytics Data: Aggregated data about app or website usage, such as pages visited, time spent, and click patterns.
d. Information from Third Parties
- We may receive information from third-party partners, such as smart home platforms or service providers, with your consent or as part of integrated services (e.g., voice assistants like Amazon Alexa or Google Home).
2. How We Use Your Information
We use your information to:
- Provide, operate, and maintain our home automation products and services.
- Process transactions and fulfill orders.
- Personalize your experience, such as tailoring automation suggestions based on usage patterns.
- Improve our products and services through analytics and performance monitoring.
- Communicate with you, including sending service updates, promotional offers, or responding to inquiries.
- Ensure the security of our systems and prevent fraud.
- Comply with legal obligations and enforce our terms of service.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
- Service Providers: With trusted third-party vendors (e.g., cloud hosting, payment processors, or customer support tools) who assist us in delivering our services, bound by confidentiality agreements.
- Third-Party Integrations: With smart home platforms or other services you choose to connect with our products, subject to your consent.
- Legal Compliance: When required by law, such as in response to a court order, subpoena, or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of data in transit and at rest.
- Regular security audits and vulnerability assessments.
- Access controls to limit data access to authorized personnel only.
Despite our efforts, no system is completely secure. If you suspect unauthorized access to your account, please contact us immediately at [info@modernconnected.com].
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:
- Account information is retained while your account is active and for a reasonable period thereafter.
- Usage data may be retained in anonymized form for analytics purposes.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Opt out of marketing communications or certain data collection (e.g., location data or cookies).
- Data Portability: Request a transferable copy of your data in a structured format.
To exercise these rights, contact us at [info@modernconnected.com]. We will respond within the timeframes required by applicable laws (e.g., 30 days under GDPR or CCPA).
7. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data during international transfers.
8. Third-Party Links and Services
Our services may link to third-party websites or integrate with third-party platforms (e.g., smart home ecosystems). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before interacting with them.
9. Children's Privacy
Our services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us at [info@modernconnected.com] to request deletion.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or sending you a direct notification. The updated policy will take effect upon posting or as specified.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Modern Connected Homes
Email: [info@modernconnected.com]
Phone: 9544665413
Note: This Privacy Policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other relevant regulations.
